Integrations
Connect email, Slack, and Jira
Bring customer conversations into the tools your team already uses.
Quick answer
TixTalk can connect support email, Slack notifications, and Jira follow-up so customer issues stay linked to the ticket record.
Connect a support email address when customers should be able to open or reply to tickets from their inbox. Replies stay attached to the customer timeline when TixTalk can match the message to an existing ticket.
Slack
Use Slack notifications when your team wants ticket and chat activity in a shared channel. Keep routing focused so high-priority updates are easy to spot.
Jira
Link a support ticket to Jira when engineering needs to investigate a bug or product issue. The support team can keep customer context in TixTalk while engineering works from Jira.