Create a support form

Ask for the information your team needs to start work, but keep the form short. Long forms create friction and usually lead to worse answers.

Good form fields include order number, account email, issue type, urgency, and a short description of what happened.

After creating a form, add it to your website, help center, or customer emails.

1. 1Open Dashboard, then Settings.
2. 2Create or edit a support form.
3. 3Choose the fields customers should complete.
4. 4Save the form and copy the public link.
5. 5Submit a test request before sharing the link with customers.