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Customer portal

Use the customer portal

Let customers check submitted requests and continue conversations without opening a new ticket.

4 min readUpdated 2026-06-05

Quick answer

The customer portal gives customers a simple place to view their submitted tickets and reply when your team needs more details.

When to send customers to the portal

Send customers to the portal when they already opened a request and want to check the status. New customers who need to contact you should use your support form or live chat instead.

Check a ticket

Customers can use the portal link from your website or email replies.

  1. 1Open the customer portal.
  2. 2Enter the email address used on the original request.
  3. 3Choose the ticket to review.
  4. 4Read the latest reply and send any requested details.