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Find answers for common setup, account, ticket, and live chat questions.
3 min readUpdated 2026-06-05
Quick answer
The knowledge base gives customers and support teams a fast way to answer common questions before a ticket is needed.
Find an answer
Start with the words a customer would use, such as password reset, ticket status, live chat, billing, or invite team member.
If you do not find the answer, open a ticket or start a chat so the support team can help.
Use articles while helping customers
Support agents can send article links when a customer needs step-by-step instructions. This keeps replies consistent and gives customers something they can revisit later.